Help Center

How payments, releases, refunds and payouts work on Otute — for learners and parents, and for the academies and instructors they learn with.

Payments and payouts

How Otute takes a payment, holds it until the service has been delivered, and releases it to the academy or instructor's bank.

Learners, parents, academies and instructorsHow payments work on OtuteOtute takes each payment, holds it until the service has been delivered, then pays the academy or instructor. One process for every course, contract, service and product.Learners, parents, academies and instructorsWhen payments are releasedOtute releases held payments every Monday, once a payment is ready and has reached Otute. What “ready” means depends on what was paid for.Academies and instructorsPayouts to academies and instructorsReleased money is paid into the seller's Stripe account. The seller withdraws it to their bank; Stripe gives the arrival date.

Fees and balances

Otute's fee, card fees, and amounts an academy or instructor owes Otute.

Learners, parents, academies and instructorsOtute's fee and card feesOtute keeps a percentage of each payment and pays the card network's fee out of it. Buyers pay only the price shown.Academies and instructorsAmounts owed to OtuteCard fees on refunds, refunds after release and bank-dispute fees are the seller's. How Otute recovers them, and what happens at $100.

Refunds, concerns and disputes

How refunds work, how a concern about a payment is handled, and what happens in a bank dispute.

Learners, parents, academies and instructorsRefundsA refund always returns the full amount to the buyer's card. What it means for the seller depends on whether the payment had been released.Learners, parents, academies and instructorsConcerns about a paymentA buyer can raise a concern about a payment Otute still holds. Only that payment waits, for up to 30 days, while the seller responds.Learners, parents, academies and instructorsBank disputes (chargebacks)When a buyer disputes a payment with their bank, the bank decides the outcome. How the payment is handled meanwhile, and who bears the fee.