Otute takes each payment, holds it until the service has been delivered, then pays the academy or instructor. One process for every course, contract, service and product.
Every payment on Otute follows the same four steps, whether it is for a course, a tutoring contract, a service or a digital product.
Buyers pay in advance. Holding the money until the classes or service have happened protects both sides: a buyer who is due a refund gets it back straight away, and a seller is never asked to return money already paid out for a service that was delivered. Otute also never pays a seller money it has not yet received from the card network.
Card payments reach Otute's account through Stripe about two business days after the buyer pays; a payment made on a Saturday or Sunday arrives the following week. Otute releases a payment only after it has arrived, so a weekend payment can be released a week later than one made on a weekday.
Each payment can be seen under Finances › Purchases, with where it is now. While Otute holds a payment, the buyer can raise a concern about it, and a refund comes straight back to the card. See Concerns about a payment.
Each payment appears under Finances › Overview with what the buyer paid, Otute's fee, what the seller receives, where the money is now and when it moves next. Payments are received on Mondays once they are ready, rather than at the moment of purchase.